Safe Play Commitment

tp999 Responsible Gaming:
Play Smart, Play Safe

At tp999, we believe that gambling should always be an entertaining activity enjoyed within healthy boundaries. Our comprehensive responsible gaming framework gives every Bangladesh player the tools, information, and support needed to keep gaming fun and fully in control.

21+ Only Adults aged 21 and above
24/7 Support Bangladesh Standard Time
Self-Exclusion Activate anytime
Deposit Limits You set the amount

Gambling Is Entertainment,
Not a Financial Strategy

tp999 is Bangladesh's leading online casino and cricket sportsbook platform, and we take our duty of care to players extremely seriously. We recognise that, while the vast majority of our players enjoy casino games and sports betting purely as a leisure activity, a small proportion of individuals may develop problematic gambling habits that harm themselves and those around them.

Our responsible gaming programme is built on three core principles: prevention — providing clear information and tools before problems develop; intervention — offering meaningful controls at the first sign of difficulty; and support — connecting players with professional help when they need it most. These principles are not afterthoughts — they are embedded into every layer of the tp999 platform.

All tp999 players must be aged 21 or above. Age verification is a mandatory step in the registration process, and we enforce strict controls to prevent underage individuals from accessing any part of the tp999 platform. If you are under 21, please close this page immediately.

Important Reminder: Gambling involves risk. Never bet money you cannot afford to lose. Past results do not predict future outcomes. Always set a budget and stick to it.

What We Promise Every Player

  • We will never knowingly allow anyone under 21 years of age to open or operate a tp999 account.
  • We will provide every registered player with free, easy-to-activate responsible gaming tools at all times.
  • We will honour self-exclusion requests immediately and maintain exclusions for the full requested period without exception.
  • We will train our customer support team to recognise signs of problem gambling and respond with appropriate care and without judgement.
  • We will never target marketing communications at players who are currently on a cooling-off period or under self-exclusion.
  • We will continuously review and improve our responsible gaming tools based on player feedback and best-practice guidance.
  • We will provide direct referrals to professional gambling support organisations for any player who requests them.

Six Tools to Keep You
In Control at tp999

Every tool below is available free of charge to all registered tp999 players. Activating any of these controls takes effect immediately on your account with no waiting period.

Spending Control

Deposit Limits

Set a maximum deposit cap on a daily, weekly, or monthly basis in BDT. Once your chosen limit is reached, tp999 will automatically block any further deposits until the period resets. Reducing your limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Deposit limits are one of the most effective tools for keeping gambling spend within a budget you are comfortable with.

Time Management

Session Time Limits

Specify a maximum session duration for your tp999 gaming activity — from 30 minutes up to several hours per day. When your session limit is reached, you will receive a prominent on-screen notification and your active session will be closed. Session time limits help prevent the loss of track of time that can accompany extended gambling sessions, particularly during cricket match betting on live BPL and T20 markets.

Loss Control

Loss Limits

Define the maximum net loss you are prepared to accept within a given daily, weekly, or monthly period. Once your tp999 account has recorded losses equal to your chosen threshold during that period, further wagering will be suspended until the period resets. Loss limits give you a hard financial boundary and are particularly valuable for players who find it difficult to walk away after a losing streak on slots or live dealer tables.

Short Break

Cooling-Off Period

Take a structured break from tp999 for a defined period — 24 hours, 3 days, 7 days, 14 days, or 30 days. During a cooling-off period, your account remains open but you will be unable to log in, place bets, or make deposits. All pending withdrawals will be processed normally. A cooling-off period is ideal if you feel your gambling has become more frequent than you intended and you want a reset without permanent account closure.

Extended Exclusion

Self-Exclusion

Self-exclusion is the strongest protection tool available on tp999 and is recommended for players who feel that gambling is causing them real harm. You may self-exclude for periods of 3 months, 6 months, 1 year, 3 years, or permanently. During self-exclusion, your tp999 account is suspended, you cannot log in or deposit, and all promotional communications will be stopped immediately. tp999 will not accept any request to reduce or lift a self-exclusion period before its natural expiry.

Activity Awareness

Reality Checks & History

Enable reality-check notifications to receive periodic on-screen reminders of how long you have been playing and your net win or loss for the current session. Your full betting and transaction history is also available at any time from your tp999 account dashboard, covering all casino sessions, cricket bets, and BDT deposit and withdrawal records. Staying informed about your gambling activity is the first step toward staying in control.

How to Activate: All responsible gaming tools are accessible from the "Responsible Gaming" section within your tp999 account settings. If you experience any difficulty activating a tool, contact tp999 support immediately at [email protected] and a member of our team will assist you directly — 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6).

Warning Signs of
Problem Gambling

Problem gambling does not develop overnight. It typically emerges gradually, and many people do not recognise the warning signs until the impact on their finances, relationships, or mental health has already become significant. tp999 urges every player to review the following indicators honestly and regularly.

Experiencing one or more of these signs does not necessarily mean you have a gambling problem, but it does mean it is worth pausing, reflecting, and potentially speaking to someone you trust or contacting the tp999 support team for a confidential conversation about the tools available to you.

If gambling is affecting your mental health or you are experiencing thoughts of self-harm, please reach out to a healthcare professional immediately. tp999 support is available but is not a substitute for professional mental health care.

01
Chasing Losses

Placing additional bets specifically to recover money lost in a previous session — often with larger stakes than originally intended — is one of the clearest early indicators of problem gambling behaviour.

02
Gambling Beyond Your Budget

Regularly spending more on gambling than you planned, using money set aside for rent, bills, food, or family expenses in Dhaka, Chittagong, or elsewhere, or borrowing money to fund gambling activity.

03
Inability to Stop or Take a Break

Finding it very difficult to log out of tp999 once you have started, feeling restless or irritable when you try to reduce or stop gambling, or repeatedly failing to keep to limits you set for yourself.

04
Preoccupation with Gambling

Spending large amounts of time thinking about gambling — planning the next session, analysing past bets, or researching odds — even when you are not actively playing, and finding that gambling occupies a disproportionate share of your mental energy.

05
Concealing Gambling from Others

Hiding the extent of your gambling activity from family members, friends, or colleagues — including lying about the amount of time or money spent on tp999 — or feeling the need to gamble in secret.

06
Gambling to Cope with Emotions

Using gambling as a way to escape stress, anxiety, loneliness, boredom, or depression — particularly relying on casino games or cricket betting to manage difficult emotions rather than addressing the underlying cause.

Ask Yourself
These Questions

The following questions are based on widely recognised screening tools used by gambling support professionals. Answer honestly — this is for your benefit only, and your responses are not submitted to tp999 or stored in any way. This is a personal reflection exercise only.

If you answer "Yes" or "Sometimes" to two or more of these questions, we strongly encourage you to use one of the tp999 responsible gaming tools described on this page, or to contact the tp999 support team for a confidential discussion.

These questions are for self-reflection only. They are not a clinical diagnosis. If you are concerned about your gambling, please seek professional advice.

1 Have you ever needed to gamble with more money in order to get the same level of excitement?
Never Sometimes Often Always
2 Have you ever gone back to try to win back money you had lost?
Never Sometimes Often Always
3 Have you ever hidden your gambling activity from family members or close friends?
Never Sometimes Often Always
4 Have you ever felt guilty or ashamed about the amount of time or money you spend gambling?
Never Sometimes Often Always
5 Has gambling ever caused significant financial difficulties for you or your household?
Never Sometimes Often Always
6 Do you find it hard to stop gambling once you have started, even when you intended to play only briefly?
Never Sometimes Often Always

You Are Not Alone —
Help Is Available

Reaching out for help is a sign of strength, not weakness. The tp999 support team is available around the clock and will treat every responsible gaming enquiry with complete confidentiality and respect.

Email tp999 Support

Send a responsible gaming request or self-exclusion application to the tp999 team. Write "Responsible Gaming" in the subject line. Response within 1 hour on Bangladesh Standard Time.

Live Chat Support

Access the tp999 live chat function from within your account dashboard. Our support team is trained to discuss responsible gaming concerns sensitively and to activate any protection tool you request on the spot.

Available 24/7 — UTC+6

Account Self-Service

Log in to your tp999 account and navigate to Settings → Responsible Gaming to activate deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion directly — no waiting required.

Instant activation

External Support

If you feel you need professional support beyond what tp999 can provide, we encourage you to speak with a qualified counsellor or contact a national mental health support service available in Bangladesh.

Professional referrals available

Need to Talk to Someone Right Now?

If gambling is causing you immediate distress or financial hardship, please do not wait. Contact the tp999 responsible gaming team directly at any hour. We will listen, we will not judge, and we will help you access the right tools or professional support services immediately.

[email protected] — Subject: "Urgent Responsible Gaming Request"

Tips for Keeping
Gambling Enjoyable

The overwhelming majority of tp999 players from Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy gambling purely as a form of entertainment. The following practical guidelines will help keep your tp999 experience positive and well within healthy boundaries.

  • Set a budget before you play. Decide exactly how much BDT you are prepared to spend before logging in to tp999, and treat that amount as an entertainment expense — not an investment.
  • Only gamble with money you can afford to lose. Never use rent, utility payments, school fees, or any other essential household funds to deposit on tp999.
  • Balance gambling with other leisure activities. Make sure tp999 is just one of several ways you relax and unwind — not your only source of entertainment or social engagement.
  • Accept losses as part of the experience. Every casino game and sports bet carries risk. If you lose your session budget, close the app and walk away — do not chase losses.
  • Take regular breaks. Step away from the screen every hour. Use tp999's session time limit feature to enforce structured breaks automatically if you find it difficult to stop on your own.
  • Do not gamble under the influence. Avoid playing on tp999 when you are stressed, under the influence of alcohol, emotionally distressed, or otherwise not in a clear-headed state to make rational financial decisions.
  • Keep your account credentials private. Never share your tp999 login details with family members, friends, or colleagues — especially not with anyone under the age of 21.
  • Review your account activity regularly. Check your tp999 deposit history and betting records at least once a month to maintain an accurate picture of your gambling spend over time.

Underage Gambling
Prevention

tp999 operates a strict 21+ age policy and is committed to preventing anyone under 21 years of age from accessing our platform. All players must verify their age during registration. Any account found to be operated by an individual under 21 will be closed immediately and any funds held will be returned to the originating payment source.

If you share a device with younger family members in your household — whether in Dhaka, Rajshahi, Khulna, Mymensingh, or elsewhere in Bangladesh — we strongly recommend the following steps to prevent accidental or intentional access to the tp999 platform by those under 21:

  • Always log out of your tp999 account fully after every session — do not rely on browser auto-fill or saved passwords on shared devices.
  • Use a strong, unique password for your tp999 account that younger family members could not easily guess, and enable two-factor authentication where available.
  • Install parental control software on shared computers, tablets, and mobile phones to restrict access to gambling-related websites and applications.
  • Keep bKash, Nagad, Rocket, and any other payment method credentials private and separate from devices accessible to minors.
  • Have an open, age-appropriate conversation with young people in your household about the risks associated with gambling and why the 21+ restriction exists.

Report Underage Access: If you suspect that a minor has accessed or attempted to access the tp999 platform using your account or any other account, please report this immediately to [email protected] so our team can investigate and take appropriate action without delay.

Enjoy tp999 Responsibly

When gambling stays within healthy boundaries, tp999 offers an outstanding entertainment experience — from live cricket BPL and T20 betting to 500+ slots and live casino tables. Explore our platform with confidence, knowing that tp999's full suite of player protection tools is always at your fingertips.